PREVENT · MAINTAIN · RESPOND
SLA & PREVENTATIVE MAINTENANCE
Planned maintenance and defined support priorities designed to reduce downtime and keep security infrastructure stable.
CURRENT MONTHLY RATES
MAINTENANCE PRICED BY DEVICE TYPE
CCTV · NETWORK · ACCESS
R90 / device / month
For cameras, NVRs, network devices and access-control equipment.
AUTOMATION · BOOMS
R150 / device / month
For gate automation and boom equipment.
SUPPORT PRIORITIES
LOW
72 hours
MEDIUM
48 hours
CRITICAL
12 hours
WHAT PREVENTATIVE MAINTENANCE INCLUDES
- Firmware and software checks where supported
- Camera and device cleaning
- Corrosion and water-ingress inspection
- Camera angle verification
- Cabinet cleaning and general condition checks
- Electric-fence fault checks and tension assessment
- Gate-motor battery, terminal, wheel and mechanical checks
- Preventative maintenance reporting
- Fault reporting and quotation for corrective work
- Vegetation/tree cutting excluded unless separately quoted
ADDITIONAL SUPPORT OPTIONS
- Remote support: R500 ex VAT per hour, billed to the nearest 30 minutes
- Optional permanent technician: R20,000 per month plus R5,000 per month vehicle allocation
- Sites more than 30 km from the Secure Defence Pretoria office are subject to travel charges linked to the applicable AA rate
- Contract options: 6 months, 1 year, 2 years or 5 years
Faults found during maintenance are reported for approval. Corrective-work quotations are typically valid for 7 days. Final SLA terms are confirmed in the signed service agreement.
Secure Defence 