Secure Defence Support
Choose the support you need and go straight to the correct KIRA service. AI help, bookings, quotations and human technical support are all available from one place.
AI Support
Chat or talk to KIRA for instant troubleshooting, product guidance and technical assistance. Upload photos, describe a fault, or ask for step-by-step help.
Book an Appointment
Request an assessment, consultation or scheduled service with Secure Defence and choose the appointment option that suits your requirement.
Installation Estimate
Get a quick estimate for CCTV, access control, gate automation, electric fencing, networking, alarms and other Secure Defence solutions.
Monitoring & SLA Quotes
Request pricing for CCTV monitoring, alarm monitoring, AI analytics, remote health monitoring, video storage or preventative maintenance SLA services.
KIRA ONLINE SUPPORT
Open KIRA online for technical support, product guidance and quotation help. Ask your question or choose the option to contact the Secure Defence team.
Human Remote Support
Book a human remote support session. Your request is sent for approval, and Secure Defence will contact you by your selected WhatsApp or telephone method once approved.
Support Hours
Monday–Thursday: 07:00–17:00
Friday: 07:00–15:00
Saturday–Sunday: Closed for standard support.
SLA customers retain their applicable 24-hour remote-support entitlement. Approved after-hours and emergency support remains subject to the applicable service terms. If an issue cannot be resolved remotely, KIRA can guide you to the on-site technician request process.
NEED A HUMAN?
Office: 012 940 0608 · Emergency after hours: 072 475 6163
Technical support: support@secure-defence.co.za
